3. Don’t Know, Come inside. If you are not sure on the how
big the blizzard or shake cups are then come inside and ask. It is easier to
see for yourself than to ask over the speaker. You can’t really visualize it as
well when we tell you the ounces than if you are able to see it for yourself.
Some Dairy Queens have to different sizes for their shakes and blizzards. The
Dairy Queen I work at has larger sizes so many people come through the
drive-thru and want to change the size after its all made because it’s too big.
So to create these of a problem, if you
have a question relating to size, come inside, it’s easier.
4. Speak Clearly. It’s really hard to hear the costumer when
they are talking like they are in a library. Or, another type is that they mush
their words together to make it sound like something completely not what they
wanted. For example, one costumer came through the drive-thru asking for “crunch
coate something, something” I asked her to repeat it and the second time it
sounded like a crouch coate cone. When she came through the drive-thru, she
said “oh, I wanted a crunch coate blizzard, definitely not what I heard. Then these people get mad at you because they
have to repeat it so often. I don’t think
they know how heard it is to hear over those headsets. With the noise from the
three blizzard machines going and car noises in the background, it’s pretty
hard. This would all be solved if the costumer were to speak in a clear, punctuated
and load voice. I don’t mean a really loud voice that will break my ear drum,
but a load enough like you were talking to a person a couple feet away from
you. Not the library level.
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