Fuming Costumer

Workings at Dairy Queen I have seen a wide range of people come through to order. I have seen polite people who will carry a conversation with you and sometimes they might give you a tip (happened only twice). Then to counter balance the politeness of people you have rude people.

When you think of rude people your mind generates words of impolite, bad tempered and language that should not be repeated by little children. When I think of rude people that I have seen at Dairy Queen (which is quiet of few) one costumer comes to mind.

It was the second or third times I have ever worked the drive through window (collect the money and hand out their items). It was going pretty good, nothing major happens until this one car pulls up to the window. First of all the driver didn’t pull up to the window, the person in the back of the car was at the window. When I say them do this I got a little worried thinking they were going to pull out a gun or something since it was so unusual. The person rolled down her window and started yelling at me just as I was going to say her total. The girl said “why didn’t you advertize that the chicken baskets are on sale. All your stuff is so expensive, you’re ripping people off. I wouldn’t have gotten the --- if it would have known” and on and on she went. While she was venting her anger out all I did was just stand there because I not know what to do. After she was done I said I was sorry and asked if she wanted to change her order which her reply was yes even though the food was already done. She changed her order from the --- to the chicken basket that was on sale. In changing her order she saved 20 cents which was defiantly worth all the yelling. I collected her money and handed out her food without saying another word for fear she would go ballistic again.

I got to thinking when she drove a way was what I had done to deserve that. I didn’t take her order, I have no control over the advertisement, and all I am aloud to do is collect people’s money. We actually did advertise the chicken basket sale on our sign and there are commercials. I am sorry that we don’t say “Thank you for choosing our Dairy Queen how can we help you and did you know that we have a sale on our chicken basket” not most fast food chains do that.

The one good thing that came out of it is that you know not all people are like this (and maybe we did share a couple of laughs with the co-workers).